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Refund Policy


All sales are final! Only inaccurate or defective orders will be replaced. If your order arrives damaged or your product seems to be defective please contact customer service at Please include your name, order/invoice number, and images of the damages.  

Lost/Stolen Packages

If you have not received your packaged or it is stolen, please contact the mail carrier to file a lost/stolen package claim. Once the claim has been filed please update us with claim number and we will send out a replacement.

Limitation of Liability

Chow & Company shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site, interpretation or misinterpretation of product benefits or the performance of the products, even if Chow & Company has been advised of the possibility of such damages. 

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